If you need to refund a customer through Channergy, please follow the steps provided: – First, mark the item(s) as returned on the Order Screen. – Then, open the Payment tab at the bottom of the screen and click on the new button. You will notice that the Action is marked as Credit. – Add […]
Category Archives: Using Channergy
Introduction The Dashboard is designed to make your life easier by hosting the tools you need in one place. There’s a lot you can do including check your activity logs in real time, schedule script and reports to run automatically at set times and run a variety of special tools and apps. There’s some important […]
Introduction The purpose of this page is to provide you guidance on updating your system with a new build. The process is generally as follows: Install Channergy on your server Update the database Update the client systems Here are the details Install Channergy on Your Server The server installation depends on whether or not you […]
Introduction The Channergy Service Manager is a utility that we developed to enable you to see what services you have running in addition to having the ability to start and stop the services that you have installed on your server. Installing the CSM Please note that this utility can only be installed and run from […]
Introduction Channergy has the ability to manage multiple companies in one database. The following documentation describes how to set them up and use them. Creating Multiple Company Identities There are several locations that you can set up the company identities in either the Operator ID or the Product (Inventory) screens. The functionality and process are […]
Introduction The order items grid has a tool that allows you to change the order that columns are displayed and add or remove columns. Moving a Column To change the order that a column is displayed simply click on the blue title and drag it to the location that you want. Green arrows will show […]
Introduction Channergy has a powerful order feature that automatically selects a product from the best location. It allows you to assign warehouse locations and drop shippers based on a priority (1 being the highest priority) and the quantity in stock at each location. Briefly, the process involves the following steps. Creating Locations. Assigning locations, priorities and drop ship […]
Using the Channergy Amazon/Ebay Product Import Utility Introduction This utility is designed to add or update your Amazon or Ebay listings in Channergy. For most users the tool will work “right out of the box”. However please read the limitations discussed below. Limitations Generally speaking the application assumes that each Amazon seller-sku or Ebay Custom […]
Create a Recurring Order Set up an order for a customer to automatically create every X days. Unlike a subscription that is paid in advance recurring orders have a payment due each time. Quick Jump to: Setup a Recurring Order Create a Recurring Order Running the Recurring Orders Script Setup Before creating recurring orders you […]
Download and install the Microsoft Window Resource Kit tools from HERE. Open a command prompt window and create the service by typing (do not cut and paste) in the following command: “C:\Program Files\Windows Resource Kits\Tools\INSTSRV.EXE” MCM “C:\Program Files\Windows Resource Kits\Tools\SRVANY.EXE” Run the Registry Editor from the run command (Rededt32) and locate the Key HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesMCM Right […]