If you need to refund a customer through Channergy, please follow the steps provided:
– First, mark the item(s) as returned on the Order Screen.
– Then, open the Payment tab at the bottom of the screen and click on the new button. You will notice that the Action is marked as Credit.
– Add the credit card number of the card you would like to refund to the Number field. Make sure that you have the CVV2 code and the correct expiration date.
– Click on the Authorize button and click on send.
– The message may come through with the Not Approved status, but if you check your credit card processor, you should see the refund has gone through.